ManageEngine OPManager Enterprise 12.4.087

Zoho ManageEngine ServiceDesk

Zoho ManageEngine ServiceDesk

ManageEngine ServiceDesk is a user-friendly system for managing services and requests submitted by an organization’s IT departments. This program is based on the best practices for enhancing organizational productivity – ITIL. This program helps users to manage and navigate all IT-related processes in an organization. This product provides a great database for managing the organization’s IT infrastructure configuration, you can create meaningful relationships between different configuration items, and if you have a problem in one of the configuration areas, you can find the root of the problem. On the other hand, since the configuration management in this software is graphically, you can easily identify the relationship between the various components.

Zoho ManageEngine ServiceDesk Features

Through this program, users can notify predefined problems. In addition, there is a knowledge base in this program that, by completing this knowledge base, users are able to find answers to predefined questions and problems without calling the support unit. Customers can search by keyword in this knowledge base and find the answer to most of the important questions. One of the most important features of service management systems is the registration and classification of various events. This program can record a variety of events, problems and issues in the program, and specify the status of the termination or its current status. Another feature of this asset management program is an organization.

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